Privacy Policy
Last updated Oct 6, 2026
Miracle Sign Post (177 Blacklock St, Cambridge ON N1S 0C6) installs and removes real estate sign posts in Kitchener, Waterloo, Cambridge. This policy explains what personal information we collect through miraclesignpost.ca, why, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Your account: name, email, mobile number, brokerage and password. Passwords are stored scrambled (hashed), so nobody, including us, can read them.
- Your orders: listing addresses, placement notes, requested dates, riders, and the history of each order.
- Payments: card payments are handled by Stripe. We never see or store your full card number; we keep the amount, date, receipt and any refund.
- Proof of work: when our installer finishes a job, we keep a photo of the post, the phone's location at that moment and any installer note.
- Messages: a record of the emails and texts we send you about your orders.
Why we use it
- To create your account and confirm your email.
- To schedule, install, remove and confirm your sign posts.
- To take payment, issue HST invoices, give refunds and keep tax records.
- To email or text you about your orders, for example when a post is installed or removed.
- To keep the site secure and fix problems.
We only send messages about your account and orders. We do not sell your information or use it for advertising, and we will ask for your permission before sending any promotional messages.
Who we share it with
We share information only with the companies that run parts of our service, and only what each one needs:
- Supabase (database, logins and photo storage, hosted in Canada)
- Vercel (website hosting)
- Stripe (card payments and refunds)
- Resend (email delivery)
- Twilio (text messages)
- Google Maps (address lookup when you type a listing address)
Some of these companies may process information outside Canada, including in the United States, where it can be subject to local law. Our installers see the details of the jobs assigned to them. We may also disclose information when the law requires it.
How long we keep it
- Accounts that never confirm their email are deleted automatically after 7 days.
- Orders, invoices and payment records are kept for at least six years, as the Canada Revenue Agency requires.
- Job photos and locations are kept with the order they belong to.
- If you ask us to close your account, we delete what we are not required to keep.
Your choices
You can see your orders and invoices in your account at any time. You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to close your account by emailing info@miraclesignpost.ca. We will reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Cookies
We use only the cookies needed to keep you logged in. We do not use advertising or tracking cookies. Stripe sets its own cookies on its payment page to prevent fraud.
Security
The site uses encrypted connections (HTTPS), each realtor can see only their own orders, and job photos are stored privately and shown only through short-lived links.
Changes and contact
If we change this policy we will update the date above, and tell you by email if the change is significant. Questions go to our privacy contact at info@miraclesignpost.ca. See also our Terms of Service.